Terms and Conditions
This Agreement was last modified on January 25th 2021.
1.1. You undertake to have read these terms and conditions carefully and fully understand the same.
1.2. You agree to be bound by the terms and conditions of this website and accept and agree that you may receive newsletters and promotional offers sent by the owners of the website.
1.3. The website owner reserves the right to cancel or amend the offers and the Terms and Conditions at any time.
2. VISITOR WARRANTY
2.1. You warrant that you are 18 years of age and are fully capable of entering into a contract.
2.2. You warrant that all information provided by you to the website owner are true, correct and complete.
3.1. On placing an order via the Website, you will receive an Acknowledgement Email. This does not mean that your order has been accepted. Your order constitutes a contractual offer by you to us to buy our products. Your contractual offer is deemed to be accepted by us only upon the confirmation mail of dispatch of such products.
3.2. We will not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.
4.1. All prices listed on our website are subject to change, but the changes will not affect orders that have already been accepted by us.
4.2. The prices on our website exclude GST and shipping costs, which will be added during checkout.
4.3. The prices of our products have been computed carefully and listed on our website. However, due to unintentional errors, if the product purchased by you has been incorrectly priced, we will notify you via email or phone before accepting your order for instructions. You will then have the option to cancel your order if you desire or pay the difference.
5. PAYMENT AND SECURITY
5.1. All payments are to be made by either credit cards or debit cards or Netbanking. We accept all major credit and debit cards. We also offer payment by Cash on Delivery only in India.
5.2. All online transactions made with us are completely secure and safe. All credit and debit card payments are processed through secure and trusted payment gateway managed by leading banks.
5.3. We do not capture or store any card information on our servers.
6.1. We will endeavour to deliver your products within 15 working days from the date on which the order for those products was placed, expect for circumstances beyond our reasonable control. If we are unable to deliver your order within 15 working days, we will notify you in writing of the delay. In the event of a delay in delivery of greater than 15 working days you may cancel your order resulting in us providing you with a full refund.
6.2. We will notify you by email to confirm Dispatch of products. This email will contain details on the estimated delivery time as well as any tracking information provided by the Carrier.
7. RETURNS, REPLACEMENT AND REFUNDS
7.1. You have a right to cancel your order till the time the dispatch of the order has not been initiated. Once the dispatch of your order has been initiated, cancellations will not be allowed. You will need to inform us of your cancellation by cancelling your order from your account by going through the cancellation process. You are entitled to a full refund, once you have completed the cancellation process and fulfilled the terms and conditions mentioned above. In case you have already made the payment, it will be refunded to you through the same process within 14 working days.
7.2. If you receive products which you claim are incorrect or damaged / defective then you should contact us by email within 2 days of receipt of the products to report these claims and arrange a return.
7.3. Once we receive your request to arrange a return, we will provide you with a confirmation mail containing a “Return Request” number that you should enclose with the products and return the products to our Returns Address. You will be responsible for the costs of returning the products to and for ensuring the safe delivery of the products to the Returns Address.
7.4. If you have returned products on the basis of Clauses 7.2, we will examine the returned products on receipt. If we find that the Goods returned by you are not incorrect, defective or damaged in transit we will notify you in writing within a reasonable period of time and will redeliver the products to you.
7.5. Whilst Goods are in your possession you are expected to take all reasonable care to maintain them in their original condition.
7.6 If we receive no communication from you within 2 days of delivery regarding any problems with the products, you are deemed to have received the products in good condition and with no problems.
8. VARIATIONS IN PRODUCT
We aim to provide you with the best and consistent quality of product. But due to the seasonal nature of tea, there may be natural variations in the taste and quality of the same product. In such cases, we reserve the right to apply our no returns policy.
9. SHELF LIFE & STORAGE CONDITIONS
The Tea we provide has a shelf life of 12 months. Such long shelf life is possible due to our high quality packaging material and vacuum process. To fully enjoy the long life of tea, please consider the storage conditions, tea should be kept in airtight containers away from any food smells, moisture and heat. It should be stored in a cool and dry place. We do not recommend freezing as it can decrease the life of tea.
10. INTELLECTUAL PROPERTIES
Unless otherwise noted, all materials on this website are protected as the copyrights, trademarks and/or other intellectual property owned by the website owner. No part of the website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this terms and conditions shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the Trade Marks and Intellectual property. Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you.
Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach hereof (“Dispute”), shall be tried to be resolved amicably. If a Dispute cannot be resolved by such good faith discussion or negotiation, then only the courts of Mumbai shall have jurisdiction in case of any dispute or legal proceedings.
12.1. Entire Agreement: This Agreement constitute the entire agreement between the website owner and you and the subject matter covered herein and supersede all prior oral or written agreements, proposals, understandings, representations, conditions and promises relating thereto. This Agreement may be modified or amended by the website owner at his discretion.
12.2. Severability: If any section, paragraph or clause in this Agreement shall be held to be invalid or unenforceable in any jurisdiction, in which this Agreement is being performed, then the meaning of such section, paragraph or clause shall be so constructed so as to render it enforceable to the extent feasible and if no feasible interpretation would save such section, paragraph or clause it shall be severed from the Agreement.
12.3. Governing Law and Jurisdiction: This Agreement issued hereunder shall be construed, interpreted and enforced in accordance with the laws of India.